Refund policy

Return and Refund Policy

Last Updated: September 27, 2026

At A.R WALTON & S.B WALTON, we design and curate essential travel gear—including our collapsible water bottles, protective passport covers, and compact toiletry bags—to ensure your journeys are seamless and organized. We want you to be completely delighted with every piece you pack. If an item isn't quite right for your upcoming adventures, our transparent Return and Refund Policy guides you through a smooth, hassle-free resolution.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to initiate a return request.

To be eligible for a return, your item must remain in the same condition as when you received it:

  • Unused, unworn, and unwashed.

  • Free from liquid residues or scents (especially applicable to collapsible water bottles and toiletry bags).

  • Packed in its original packaging with all accompanying labels, tags, protective seals, and inserts intact.

  • Accompanied by your proof of purchase (such as your Shopify order confirmation email or order number).

Return Process: Step-by-Step

  1. Initiate Your Request:

    Before sending any items back, please contact our support team at [email protected] with your order number, item details, and the reason for your return. Returns sent without prior communication will not be accepted.

  2. Authorization & Instructions:

    Once approved, our support representative (Shane Ellis) will provide you with clear return instructions.

  3. Package & Ship Your Return:

    Carefully package your item to prevent damage during transit. Please send your return parcel directly to our official returns address:

    Return Address:

    Attention: Shane Ellis / Returns Department

    A.R WALTON & S.B WALTON

    40 Manson Drive

    Melton, VIC 3338

    Australia

Note: Unless the return is due to a defective, damaged, or incorrect item sent by us, customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items lost in transit.

Damages, Defects, and Incorrect Items

Please inspect your order immediately upon arrival. If you receive a defective collapsible water bottle, a damaged passport cover, a faulty toiletry bag zipper, or the wrong item entirely, contact us immediately at [email protected].

Please include:

  • Your order number.

  • Clear photos or video evidence showing the defect or damage.

We will promptly evaluate the issue and arrange a replacement or issue a full refund at zero additional cost to you.

Non-Returnable & Exempt Items

Certain types of items cannot be returned due to hygiene and health protection standards:

  • Used Collapsible Water Bottles or Hygienic Gear: For sanitary reasons, water bottles or toiletry bags that show signs of liquid usage, personal hygiene residue, or wash wear cannot be accepted for return unless defective upon delivery.

  • Gift cards or promotional items provided free of charge.

Refunds Process & Timelines

Once your return is received and inspected at our Victoria facility, we will send an email notification confirming receipt and informing you whether your refund has been approved.

  • Approved Refunds: If approved, your refund will automatically be processed back to your original payment method within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or banking institution, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us at [email protected].